What is CPaaS?
CPaaS stands for Communications Platform as a Service. A CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces.
Traditionally, real-time communications (RTC) have taken place in applications built specifically for these functions. For example, you might use your native mobile phone app to dial your bank, but have you ever wondered why you can’t video chat a representative right in your banking app?
These dedicated RTC applications – the traditional phone, Skype, FaceTime, WhatsApp, etc. – have been the paradigm for a long time because it’s costly to build and operate a communications stack, from the real-time network infrastructure to the interfaces to common programming languages.
What are the advantages of using a CPaaS?
CPaaS providers are able to use cloud technology to offer companies of any size to easily develop and embed communications features. Development teams using CPaaS can save on human resources, infrastructure, and time to market.
Other advantages to using a CPaaS include affordable pricing models, where developers can pay for just the services they need. A CPaaS also allows multi-tenancy, or the ability for multiple customers to use the service at the same time, each within a separate, secure environment.
Technical support is another benefit of using a CPaaS. Developers can use online tutorials, guides and forums to find the answers they need, or access 24/7 live support. Finally, a CPaaS allows developers to focus on building their applications rather than on the underlying IT infrastructures.